Contact Us
1. Contact Information Overview
We are committed to providing accessible, clear, and reliable assistance to users when using the website. Users are welcome to contact us with enquiries relating to orders, deliveries, or store services.
This policy outlines the available contact methods and the scope of customer support assistance.
2. Contact Methods
Customers may contact our store using the following methods:
Email: askus@luxemyhaus.com
Phone: +65 (870) 94814
Address: APT BLK 334C ANCHORVALE CRESCENT #11-14, SINGAPORE 543334, SINGAPORE
Email contact is recommended to ensure efficient, traceable, and timely handling of enquiries.
3. Customer Support Availability
Customer support is available during the following hours:
- Monday to Friday, 8:00 AM – 4:00 PM
- Excluding public holidays
During these hours, assistance is available for enquiries related to orders, deliveries, returns, refunds, and post-purchase matters.
4. Types of Assistance Provided
Our store can assist customers with:
- Product-related enquiries
- Active or completed orders
- Delivery and shipping matters
- Return or refund requests
- Feedback or concerns regarding the shopping experience
Each enquiry is handled carefully to ensure accurate and helpful responses.
5. Response Time and Commitment
We aim to respond to all enquiries as promptly as possible, with clarity, professionalism, and attention to detail.
Each enquiry is reviewed individually to provide a solution-focused and appropriate response. Our goal is to maintain a transparent, dependable, and attentive customer support experience.
6. Operational Information
Service Region: Australia
Customer support services are primarily focused on active orders, ongoing deliveries, and post-purchase assistance.
We value clear communication and continuous improvement. Every enquiry is treated as an opportunity to enhance service quality and better meet customer expectations.