Payment Policy
1. Purpose of the Payment Policy
This Payment Policy outlines the payment methods accepted on the website. It is intended to provide a clear, secure, and dependable payment process in accordance with applicable Australian regulations, allowing users to complete transactions with confidence.
2. Accepted Payment Methods
The following electronic payment methods are accepted on the website:
- Visa
- MasterCard
- American Express
- Discover
- Diners Club
All card payments are processed through certified and secure payment systems that meet recognised international security standards.
3. Transaction Security
All payment transactions conducted on the website are protected using SSL encryption technology.
Appropriate electronic payment security measures are applied, including compliance with PCI DSS requirements, to safeguard payment information and prevent unauthorised access.
4. Payment Authorisation and Verification
During the payment process, additional verification or authentication may be requested by the user’s financial institution.
This process helps ensure that transactions are authorised and completed under secure conditions.
5. Currency and Fees
All transactions are processed exclusively in Australian Dollars (AUD).
No additional fees are charged based on the selected payment method.
The total amount displayed before order confirmation includes applicable taxes and free shipping within Australia, with no hidden charges.
6. Payment Confirmation and Order Processing
Once payment has been successfully completed, a confirmation email will be sent.
Orders are typically processed within 1–7 business days, in accordance with the timelines outlined in the relevant delivery policies.
7. Refunds
If a refund is approved, it will be issued using the original payment method.
Refunds are generally processed within 2–5 business days, depending on the processing time of the user’s financial institution or payment provider.
8. Contact and Support
For enquiries related to payments or if assistance is required during a transaction, users may contact our store using the details below.
Email: askus@luxemyhaus.com
Phone: +65 (870) 94814
Address: APT BLK 334C ANCHORVALE CRESCENT #11-14, SINGAPORE 543334, SINGAPORE
Business Hours: Monday to Friday, 8:00 AM – 4:00 PM
Service Region: Australia
We aim to provide a simple, secure, and reliable payment process that complies with Australian regulatory and security standards.