These Terms and Conditions govern access to, browsing of, and use of the website, as well as the relationship between us and all users who visit the website or place orders.
These terms apply to all users accessing or using the website.
By using the website, users confirm that they have read, understood, and agreed to be bound by these Terms and Conditions, which form the contractual basis for all transactions conducted through the website.
Users may choose to create an account to manage orders and access order-related information.
Users agree to provide accurate, complete, and up-to-date information at all times.
While reasonable measures are taken to maintain website functionality and security, the store is not responsible for issues arising from incorrect or incomplete information provided by users.
Product descriptions, specifications, images, and availability details are presented as clearly and accurately as possible.
Product availability may vary depending on stock levels. The store reserves the right to update product information, pricing, images, or availability where operationally required.
All product information is provided in good faith.
All orders placed through the website are confirmed by email once payment has been successfully completed.
Payments must be made using the secure payment methods available on the website.
Order processing begins only after payment confirmation.
All orders are delivered with free shipping within Australia.
Once payment has been successfully completed, orders are typically processed within 1–7 business days.
Processing Cut-off Time:
Full delivery details are outlined in our Shipping Policy.
Customers may request order cancellation under the following conditions:
All cancellation requests are handled carefully to ensure fairness, accuracy, and compliance with Australian consumer standards.
Full delivery details are outlined in our Order Cancellation Policy.
Customers may submit a return request within 15 days of receiving their order, provided the return conditions outlined below are met.
A return will only be accepted if all of the following conditions are satisfied:
Items that do not meet these conditions will not be eligible for a refund.
Each returned item is inspected individually. If customers wish to purchase a different model, size, or variation, a new order may be placed after the original return has been received and refunded.
Full delivery details are outlined in our Return, Exchange, or Refund Policy.
All personal information collected through the website is handled in accordance with the Australian Privacy Act 1988.
Data processing follows principles of lawfulness, transparency, confidentiality, and security.
These Terms and Conditions are governed by the laws of Australia.
Any disputes arising from the use of the website or related transactions will be handled in accordance with Australian law, without limiting consumer rights provided under applicable regulations.
Where possible, disputes should first be resolved through good-faith communication.
For questions regarding these Terms and Conditions or use of the website, users may contact our store using the details below.
Email: askus@luxemyhaus.com
Phone: +65 (870) 94814
Address: APT BLK 334C ANCHORVALE CRESCENT #11-14, SINGAPORE 543334, SINGAPORE
Business Hours: Monday to Friday, 8:00 AM – 4:00 PM
Service Region: Australia
We aim to provide a compliant, secure, and transparent experience and to handle every interaction responsibly and professionally.
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