Return, Exchange, or Refund Policy

1. Return Policy Overview

We are committed to providing a clear, fair, and reliable shopping experience through our website. This Return and Refund Policy applies to all orders delivered within Australia.

Customers may submit a return request within 15 days of receiving their order, provided the return conditions outlined below are met.

A return will only be accepted if all of the following conditions are satisfied:

• The item is unused, in original condition, and free from damage

• The item is returned in its original packaging, including all accessories and accompanying materials

• The return request includes the order number and a valid reason for return

Items that do not meet these conditions will not be eligible for a refund.

2. No Direct Exchanges

• Due to handling and logistics considerations associated with furniture delivery, direct exchanges are not offered.

Each returned item is inspected individually. If customers wish to purchase a different model, size, or variation, a new order may be placed after the original return has been received and refunded.

3. Order Cancellation and Refunds

Orders may be cancelled within 24 hours of payment, provided the order has not yet been dispatched. In such cases, a full refund will be issued.

If the order has already been dispatched or the 24-hour cancellation period has passed, cancellation is no longer available. Customers may then proceed with the return process after receiving the item.

Once a returned item has been received and verified, refunds are processed within 2–5 business days. The time required for funds to appear depends on the customer’s financial institution.

4. Return Request Procedure

To request a return or refund, customers must complete the following steps:

• Send an email including the order number and, if requested, supporting photos of the item

• Wait for email confirmation containing return instructions

• Use the pre-printed return shipping label included inside the parcel at the time of delivery

• Return the item in accordance with the provided instructions

Our store will provide assistance throughout the return process to ensure clarity and efficiency.

5. Return Shipping Costs

If a return is required due to a product fault or damage that occurred during transportation, return shipping costs will be covered by us.

If the return is due to personal preference, such as size, style, or design choice, return shipping costs will be the responsibility of the customer.

Customers are encouraged to use a trackable delivery service when returning items.

6. Inspection and Refund Processing

All returned items undergo a quality inspection upon receipt.
If the return conditions are met, the refund will be issued via the original payment method within 2–5 business days.

7. Return Restrictions

Returns will not be accepted for the following:

• Custom-made or personalised items

• Items that are incomplete, damaged, or show signs of use

• Items returned outside the 15-day return period

If a return does not comply with this policy, the customer will be notified and may request the item to be returned at their own expense.

8. Customer Support

For any enquiries regarding returns or refunds, customers may contact our store using the details below.

Email: askus@luxemyhaus.com
Phone: +65 (870) 94814
Address: APT BLK 334C ANCHORVALE CRESCENT #11-14, SINGAPORE 543334, SINGAPORE
Business Hours: Monday to Friday, 8:00 AM – 4:00 PM
Service Region: Australia

We prioritise transparency, accuracy, and customer support at every stage to ensure a controlled and dependable shopping experience.