Privacy Policy

1. Commitment to Data Protection

Protecting personal information is a key priority for us. This Privacy Policy explains how personal data is collected, used, stored, and protected when users access or use the website, in accordance with the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs).

2. Scope of Application

This policy applies to all users who visit, browse, or place orders through the website.

It covers information provided directly by users, such as names and contact details, as well as information collected automatically through digital technologies, including cookies.

By using the website, users acknowledge that they have read and accepted this Privacy Policy.

3. Data Collection and Use of Cookies

We collect only the information necessary to process orders and operate the website effectively. Collected data may include:

• Full name

• Billing and delivery address

• Email address

• Order and payment-related information

• Technical information such as IP address, device type, browser type, and browsing activity

Cookies may be used to:

• Support essential website functionality

• Improve navigation and overall user experience

• Analyse website usage and optimise performance

• Provide a more consistent and tailored browsing experience

Users may accept, decline, or manage cookies through browser settings or via the consent notice displayed during the first website visit.

4. Purpose of Processing and Data Sharing

Personal data is used strictly for the following purposes:

• Processing, preparing, and delivering orders

• Providing customer support and assistance

• Improving and maintaining website functionality

• Meeting legal and regulatory obligations

Personal data is not sold or used for unrelated commercial purposes.

Data may be shared only with:

• Logistics and delivery service providers

• Secure payment service providers

• Legal or regulatory authorities where required by law

• Technical service providers that comply with applicable data protection standards

5. Data Retention and Cookie Consent

Personal data is retained only for as long as necessary to fulfil the purposes outlined in this policy or to comply with legal requirements.

Appropriate technical and organisational measures are implemented to protect personal data against unauthorised access, loss, misuse, or alteration.

Users may withdraw cookie consent at any time. Please note that disabling essential cookies may limit access to certain website features.

6. User Rights

In accordance with Australian privacy regulations, users have the right to:

• Access personal information held about them

• Request correction of inaccurate or incomplete information

• Request deletion of personal data where legally permitted

• Request restriction of data processing in certain circumstances

• Request access to personal data in a commonly used format

• Object to data processing based on legitimate grounds

• Withdraw consent at any time without affecting prior lawful processing

Requests relating to these rights may be submitted using the contact details provided below. We aim to respond within legally required timeframes.

7. Legal Basis and Compliance

Personal data is processed on valid legal grounds, including contract performance, legal obligations, legitimate interests, or explicit user consent.

All data processing activities are conducted in a transparent, secure, and compliant manner in line with Australian privacy standards.

8. Contact and Support

For any questions regarding this Privacy Policy or the handling of personal information, users may contact our store using the details below.

Email: askus@luxemyhaus.com
Phone: +65 (870) 94814
Address: APT BLK 334C ANCHORVALE CRESCENT #11-14, SINGAPORE 543334, SINGAPORE
Business Hours: Monday to Friday, 8:00 AM – 4:00 PM
Service Region: Australia

We are fully committed to safeguarding the security, integrity, and confidentiality of personal information while ensuring transparent and trustworthy use of the website.