Order Cancellation Policy

1. Order Cancellation Policy Overview

This Order Cancellation Policy explains how customers may request to cancel an order placed through our website. The policy is designed to provide a clear, secure, and transparent order management process in accordance with applicable Australian consumer protection regulations.

2. Cancellation Conditions

Customers may request order cancellation under the following conditions:

• Cancellation requests submitted within 24 hours of payment may be accepted, provided the order has not yet been dispatched.

• If the cancellation request is approved, a full refund will be issued.

• Once an order has been dispatched, or if the 24-hour cancellation period has passed, cancellation is no longer available.

• In such cases, customers may follow the return and refund process after receiving the order, in accordance with the applicable policy.

All cancellation requests are handled carefully to ensure fairness, accuracy, and compliance with Australian consumer standards.

3. Cancellation Request Procedure

All cancellation requests must be submitted by email within the permitted time frame.

Each request must include the following details to allow timely verification and processing:

• Order number

• Full name of the purchaser

• Proof of order or payment confirmation

Each request is reviewed individually to ensure correct handling and prompt communication.

4. Refund Handling

If a cancellation request is approved:

• The refund will be initiated promptly

• Refunds are issued using the original payment method

• Refund processing is typically completed within 2–5 business days, subject to the processing timelines of the financial institution

• A confirmation email will be sent once the refund has been successfully completed

5. Customer Support

For order cancellation requests or enquiries related to this policy, customers may contact our store using the details below.

Email: askus@luxemyhaus.com
Phone: +65 (870) 94814
Address: APT BLK 334C ANCHORVALE CRESCENT #11-14, SINGAPORE 543334, SINGAPORE
Business Hours: Monday to Friday, 8:00 AM – 4:00 PM
Service Region: Australia

We are committed to providing a clear, secure, and customer-respecting service that allows customers to manage their orders with confidence.